Phlox Roots - Blue Paradise

Store owner replied: Hello Mark G. Thank you for writing in to share your experience and we understand being disappointed. With these roots planted in June in Zone 9, they had to establish just as significant summer heat was arriving, which can be difficult for newly planted dormant roots and may cause them to remain dormant or fail to establish. If the crown is still healthy underground, there is a chance it could emerge once conditions improve or return next spring, so leaving the area undisturbed is worthwhile, although we can’t promise that outcome. We are happy we could provide assistance and a resolution and appreciate your willingness to give them another try. An earlier planting should provide more time for the roots to settle in before summer heat and hopefully result in healthy growth and beautiful Phlox blooms next season!

Store owner replied: Hello Susan G. Thank you for your review and for sharing your experience. We're sorry to hear that the Phlox and Lily of the Nile didn’t emerge, especially after following the planting instructions. We understand how frustrating that can be, particularly when other nearby plants are thriving. These are cooler loving perennials and unlike the warm loving dahlias mostly likely suffered from the summer heat, before their roots had time to get established. From our follow-up with Customer Service, it looks like we were able to assist you, and we’re glad we could offer you a resolution. We thank you for your review as it will help us improve our planting instructions for future customers!

Store owner replied: Hello Susie Q. Thank you for your review for Eden Brothers. We are truly sorry to hear that your Blue Paradise phlox roots didn’t grow, and we understand how disappointing that must be. While many of our products thrive in Zone 7A, root establishment can be tricky depending on planting conditions, timing, and weather. We appreciate your honest feedback and we are glad that our Customer Service Team was able to assist you with this. Thanks for your time in sharing your experience with us!

Store owner replied: Hello, We appreciate you taking the time to report these findings so we can share them with our growers in hopes of preventing such occurrences moving forward. We strive to ensure accuracy of our products and can share in your frustrations, as we wish for all customers to be satisfied with their purchase. We're happy that we were able to come to a satisfactory resolution for you and look forward to continuing gardening with you!