Salvia (Sage) Roots - May Night

Store owner replied: Hello Heather T. Thank you for your review. We are sorry to hear that your roots did not perform as expected. We understand how disappointing it is to plant them twice and still not see the results you were hoping for. In Zone 5, May Night Salvia roots are typically best planted in mid to late spring, once the soil has warmed and the danger of hard frost has passed. Roots planted very early in the season may remain dormant in cold soil, while those planted later should still establish well with consistent moisture and well-drained soil. It's also not uncommon for newly planted bare roots to spend several weeks developing their root systems before producing visible top growth. We are glad we had the opportunity to work with you and provide a resolution that you were happy with. At Eden Brothers, we stand behind our products and appreciate your feedback. Thank you for giving us the opportunity to make things right, and we wish you success with your future gardening endeavors!

Store owner replied: Hello Bryce. Thank you for writing in about this! We are sorry to hear about your experience with the salvia roots. These are typically quite hardy, so a rapid decline after planting is often related to environmental stress. The most common is excess moisture or poor drainage, as salvias prefer well-drained soil. In some cases, transplant shock combined with heat can also cause plants to struggle early on before they establish. We have tried reaching out but haven’t heard back, and we’d really like the opportunity to help. Please reply to our emails or contact our customer support team at 855-440-2929 so we can assist you further and work toward a resolution. We’re committed to addressing this and helping ensure a better experience moving forward!

Store owner replied: Hello Velynda W. Thank you for your review of Eden Brothers! We sincerely appreciate you bringing this to our attention. Your feedback is incredibly helpful as we work to improve both our products and planting guidance. We previously reached out by email with some tips and a resolution offer, but we want to be sure you have every opportunity to connect with us. If you'd like to follow up, our team is available Monday through Friday, 9am–5pm ET at 855-440-2929 or anytime by email at service@edenbrothers.sbs. We’d be happy to assist you further!

Store owner replied: Hello Allissy. Thank you for your review of Eden Brothers! We truly appreciate you bringing this to our attention. Feedback like yours is invaluable, as it helps us continually improve our products. After checking in with our Customer Service Team, it looks like we were able to assist you further. Thanks again for taking the time to share your thoughts with us and hope you have a beautiful growing season!

Store owner replied: Hello Lola. We appreciate you taking the time to report these findings so we can share them with our growers in hopes of preventing such occurrences moving forward. We strive to ensure the quality of our products and can share in your frustrations, as we wish for all customers to be satisfied with their purchase. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!

Store owner replied: Hello, Carlyne Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention. It's so important to have feedback like this so we can continually improve our products and processes. After speaking with our Customer Service Team, it seems we were able to resolve this for you. Thanks for your time in sharing your experience with us!

Store owner replied: Hello, Jennifer Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention as feedback like yours helps us deliver the best quality products possible. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you have any other issues, feel free to reach out!

Store owner replied: Hello Natalie! Thank you for your review of your May Night Salvia purchase from Eden Brothers! It's so important to have this feedback so we can investigate these results and so we can continually improve our products. After speaking with our Customer Service Team, it seems we were able to create a resolution for you. Please know, if you ever have any concerns or questions, feel free to reach out to us and we'll be happy to do all we can to assist and ensure of success. Again, thank you for sharing your experience with us!

Store owner replied: Hello, Michelle Thank you for your review of Eden Brothers! We are sincerely sorry to hear that your Salvia (Sage) Roots - May Night did not grow as expected! We reached out previously, but wanted to make sure we gave ample opportunity to resolve this issue. Feel free to reach out by phone Monday through Friday from 9am - 5pm Eastern time at 855-440-2929 or by email at service@edenbrothers.sbs. We'd love to hear from you!